Could your communication skills save your life? According to my colleague in the Speakers Roundtable, Capt. Charlie Plumb, the answer is YES! The fundamentals of excellent communication are to know the right questions to ask and when to ask them, to listen with empathy, and when it’s your turn to talk to articulate your ideas and your advice with conviction, in a way that’s all about them, so your clients and your prospective clients respond positively and take appropriate action. Review your notes, script, and processes for your initial client interview with prospects and all client meetings and consider how well you do these 3 things.