Developing an Effective Risk Communication Strategy

Behavioral science is becoming more and more integral to the financial business. I’ve heard advisors tell me that managing client expectations and predicting their behavior is a huge part of their daily work. Within the field of behavioral science, risk communication is an interesting and emerging area.

 

Marketing consultant Michael Carpenter in Boston, recently sent me an article he’d written about improving client trust, in which he linked to and quoted The Center for Risk Communication. I’d never heard of them before, but this organization apparently counsels some of the largest corporations and government entities in how to more effectively communicate with customers and business stakeholders in before and after a crisis or high-stress situation. (We’ve certainly had a few of those in the last decade).  Read More

Will Gov’t Debt, Weak Growth Lead to Global Recession in 2012?

Hoisington Investment Management has released another quarterly economic forecast. And like, Gary Shilling earlier this month, they believe we’re headed for a bumpy road in 2012. Van Hoisington and Lacy Hunt, who co-wrote the report released this week, believe the stratospheric government debt will lead to lower economic growth, and that the European debt crisis will sharply curtail U.S. exports.  Read More

Must-See-Video: Wall Street Journal Produces Short New Documentary on the Eurozone Crisis

If you’re looking to educate yourself about the Eurozone crisis, or want to bring clients up-to-speed on the situation, the Wall Street Journal has just released a fantastic new 23-minute documentary on the history and impact of the ongoing sovereign debt crisis across the Atlantic. With cogent commentary from bureau chiefs on the scene in Europe, the short video puts the crisis into perspective and gets to the key issues fueling the fiscal calamity abroad. (Video after clicking More) Read More

Who Made the RIA Top 50 List?

Top 50 RIA FirmsFor the first time, Financial Planning magazine has published a list of the largest registered investment advisory firms in the United States, based on discretionary assets under management. The largest firm on the list had assets of $16.9 billion, the smallest firm, $1.7 billion.

 

What can we learn from this ranking of the big guns in the RIA biz?

 

Nearly 40% of the firms (19 out of 50) were headquartered in either California (10) or New York (9). The next most popular states were Pennsylvania, Illinois, and Texas.  Read More

3 Savvy Tech Platforms to Help You Market Your Business

What are the three most important tech platforms for marketing your business?

 

I posed that question to 39-year-old financial planner Justin Krane, of Krane Financial Solutions  in Calabasas, Calif. Krane is a former UBS broker who left to start his own investment advisory firm and in just a few years has built a budding niche among women entrepreneurs, including interior decorators, therapists, hair stylists, and designers.

 

Krane’s recent workshop on business risk management showed up prominently in my Google Reader results, and he says without question, his most important tech platforms are the following:

 

1. Wordpess

Krane uses WordPress to power his website. He opted for a blog platform rather than a traditional html-based website because blogs are easier to update with video and audio content, and often show up higher in search engine rankings: Each new post “pings” the search engines. WordPress is cost-effective and user-friendly, though Krane delegates all the uploading and editing tasks to his marketing and communication associate. “  Read More

Gary Shilling’s 2012 Investment Themes

Gary Shilling wrote The Age of Deleveraging in 2007 and the famed economist and investment guru says we’re not out of the woods yet. This year will see continued pain as governments and individuals pay down debt. Shilling forecasts a moderate global recession in 2012 as consumers cut back on spending, sending business growth lower. He predicts no more than 2% annual growth this year, and continued problems in the housing sector and Eurozone, as well as a Chinese economic slowdown.

 

From John Mauldin’s e-newsletter:  Read More

Clear As Mud: SEC Issues Alert on Advisor Social Media Use

In the first week of January, the SEC issued two major alerts on social media – one for financial advisors the other for investors.

 

It would have been nice if both were as clear cut. But the tips for investors provided a clear roadmap for navigating the social media waters, while the advisor alert was deliberately vague.

 

The two sets of “guidelines” came down on the same day the agency charged Anthony Fields, of Lyon, Ill., with offering to sell more than $500 billion worth of fake securities on LinkedIn and other social networking sites, and allegedly attracting multiple potential buyers.

 

From IFAWeb News :

Securities regulators say Fields made multiple fraudulent offers through his two sole proprietorships – Anthony Fields & Associates (AFA) and Platinum Securities Brokers. Fields provided false and misleading information concerning AFA’s assets under management, clients, and operational history to the public through its website and in SEC filings, officials charge in the administrative proceeding. Fields also failed to maintain required books and records, did not implement adequate compliance policies and procedures, and held himself out to be a broker-dealer while he was not registered with the SEC, they say.

 

It’s the first time the agency has issued a social media warning to investors. The guidelines reiterate many of the tried-and-tested tips for avoiding investment scams, and provided the usual hotline numbers to check out advisors, but also, included some specific social media examples of fraud.

 

For advisors, the social media alert was not so specific. It mainly constitutes a list of areas RIA compliance departments might want to cover in setting up their own firm social media policies. It was much less direct in its information, and seemed to be geared more toward chief compliance officers than investment advisors.

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How to Channel Your Inner Tebow

Denver Bronco quarterback Tim Tebow burst on the national scene this year with miraculous comeback wins and playoff heroics. Despite criticism for overt religiosity and an unconventional throwing style, a new ESPN Poll ranks him as the most popular athlete in America. His team heads into a second round against the New England Patriots this weekend.

 

How did the former University of Florida football stud become such a phenomenon? And how can you emulate his success in your competitive field?

 

Play With Passion. In the exciting wildcard game last week against Pittsburgh, Tebow played with an obvious edge. He was shouting at the top of his lungs, “Let’s go, baby” over and over on the sidelines, encouraging teammates that the game was “Win or go home.” As some have commented about Tebow, he’s got unlimited heart. And that’s something you can’t teach.

 

Do you “play” with that kind of urgency in your work? Do you love what you do? Does everyone around you know it? (No shouting required, obviously.) Do you come into the office eager to share your skills and create winning situations? Do you think of your clients’ financial success as your Super Bowl? If not, it’s time to channel your inner Tebow and move the ball downfield.

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Top 7 Signs Your Client Is About to Leave You – #3 They Constantly Call You Bob (And Your Name is Bill)

Are you so forgettable that your client can’t even remember your name?

 

Do you hesitate to attend social events with clients for fear of being called “Hey, um, you, with the red tie”? Are you considering giving away bottles of concentration-boosting Gingko Biloba at each review meeting in hopes your client won’t later confuse your session with a trip to their estate attorney?

 

Memory makes fools of us all, and let’s face it, some brand names are more top-of-mind than others. As case in point, awhile back President Obama accidentally called his defense secretary “Bill Gates” instead of “Bob Gates.” (Hey, if Microsoft actually ran the military we’d no doubt have a huge budget surplus, and a near-monopoly on wars, right?)  Read More

Did You Take the Challenge?

My third post challenged you to answer a series of questions about your 10 best clients that almost any stranger, playing nine or 18 holes of golf with them, would probably have learned during a simple conversation . They may have asked about his or her job and how things are going, learned  something about his or her educational, family, charitable or fraternal interests, vacations, etc. It’s just information gained from a normal conversation.  Read More